Taylor Guitars Responds to 'United Breaks Guitars'

by Russ Halpern.

United Airlines may have reason to sing the blues, but if they are, it's unlikely they're playing Taylor guitars. Singer, songwriter and guitarist Dave Carroll's viral YouTube video "United Breaks Guitars" (close to two million views as of this writing), tells the story of his guitar's mishandling by United Airline employees and the indifference with which his claim for compensation from United was met. A well-produced and engaging musical rant, the tale's told with humor while giving voice to a scenario often recounted in the guitar community. Though in 2003 the American Federation of Musicians and the Transportation Security Administration produced an agreement whereby guitars would be considered carry-on luggage, there are restrictions on the size of the case and situations in which airline baggage handlers still come into contact with instruments destined for the cargo hold or passenger compartment. Carroll's unfortunate experience occurred in 2008 when he and his band, Sons of Maxwell, flew from Halifax, Nova Scotia (Canada) to Omaha, Nebraska, via United Airlines.

Taylor Guitars, manufacturer of the six-string victim (a Taylor 710ce), has published a response on its website and Taylor founder Bob Taylor has posted his video response on YouTube. The company's website provides tips on how to safeguard your airborne guitar courtesy of the AFM and a link to further information for AFM members.

Related Links
Dave Carroll
Dave Carroll tells his side of the story
Taylor Guitars
Taylor Guitars' website response
Taylor Guitars' air travel tips
Bob Taylor Interview (2006)

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